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Sustain-ability

The meaning of sustainability has broadened, starting with ‘environment’ in the early days, to covering issues that touch on our lives, people, and organisations. This development is sparked and driven by heightened customer pressures in this area. Responding to it in a holistic fashion – one, that is truly relevant and meaningful to your particular customers – works directly toward customer centricity.

© 2022 HORIZON22, Prof. Dr. Fred Lemke