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Academic References (Selective)

Business Wellbeing & Customer Experience

Lemke, F., Hamdan, Q., & Jafari, A. (2021, 5th-7th July). The Conceptual Foundations of Well-Being in The Service Ecosystem. Paper presented at the Academy of Marketing – Reframing Marketing Priorities.

Lemke, F., & Hamdan, Q. (2019). Experience 2.0 in Services. Paper presented at the QUIS16 – Advancing Service Research and Practice, Karlstad Sweden.

Dzenkovska, J., Heirati, N., Lemke, F., & Schoefer, K. (2016). Customer Experience Quality: Preliminary Inquiry Using Repertory Grid Technique. Paper presented at the 24th International Colloquium on Relationship Marketing (ICRM), Toulouse, France.

Dzenkovska, J., Heirati, N., Schoefer, K., & Lemke, F. (2016). Shaping Customer Experience through the Service, Communication, and Usage Encounters. Paper presented at the Academy of Marketing Annual Conference 2016, Newcastle upon Tyne: Northumbria University.

Lemke, F., Clark, M., & Wilson, H. (2011). Customer Experience Quality: An Exploration in Business and Consumer Contexts Using Repertory Grid Technique. Journal of the Academy of Marketing Science, 39(6), 846-869.

Lemke, F., Clark, M., Wilson, H., & Macdonald, E. (2011). Customer Experience and Customer Value: Determining the Link in B2B Settings. Paper presented at the 19th International Colloquium in Relationship Marketing, Rochester, NY, USA.

CSR, Sustainability, Reputation & Value

Berlepsch, D. v., Lemke, F., & Gorton, M. (2022). The importance of corporate reputation for supply chains: A systematic literature review of CR, bibliometric mapping, and research agenda. Journal of Business Ethics, in press.

Dörrich, J., Kastenhofer, K., Gorton, M., Lemke, F., Nicolau, M., & Bethge, J. (2021). Behaviour change interventions for more sustainable food consumption: A review of three REWE International cases studies. Retrieved from Wuppertal, Germany.

Alsawafi, A., Lemke, F., & Yang, Y. (2021). The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective. International Journal of Production Economics, 232, 107927.

Panzone, L. A., Sniehotta, F. F., Comber, R., & Lemke, F. (2020). The effect of traffic-light labels and time pressure on estimating kilocalories and carbon footprint of food. Appetite, 155, 104794.

Metreveli, A., Lemke, F., & Wagner, B. (2020). Conceptualising Customer-perceived Value: Empirical Evidence from Business-to-Business Third-party Logistics Buyers. Paper presented at the EurOMA 2020 – Managing Operations for Impact, Warwick, UK.

Alsawafi, A. A., Lemke, F., & Yang, Y. (2020). A Dynamic Capability View of the Impact of Quality Management Relations on the Triple Bottom Line. Paper presented at the EurOMA 2020 – Managing Operations for Impact, Warwick, UK.

Alsawafi, A., Lemke, F., & Yang, Y. (2019). The Role of Internal Quality Relations in Driving Sustainability Performance. Procedia Manufacturing, 39, 675-684.

Metreveli, A., Wagner, B., & Lemke, F. (2019). Customer Perceived Environmental Value and its Drivers in Logistics Outsourcing Relationships. Paper presented at the 28th Eurasia Business and Economics Society (EBES) conference, Coventry, UK.

Schamari, D., & Lemke, F. (2018). Reputational Spill-over Effects in a Co-creating Value Dynamic: A Systematic Meta-Analysis. Paper presented at the The International Colloquium on Relationship Marketing (ICRM), Cardiff, UK.

Lemke, F., & Petersen, H. L. (2018). Managing Reputational Risks in Supply Chains. In Y. Khojasteh (Ed.), Supply Chain Risk Management: Advanced Tools, Models, and Developments (pp. 65-84). Singapore: Springer Nature.

Lemke, F., & Petersen, H. L. (2016a). Managing Reputational Risks in Supply Chains. In Y. Khojasteh (Ed.), Supply Chain Risk Management: Advanced Tools, Models, and Developments: Springer.

Lemke, F., & Petersen, H. L. (2016b). A Responsible Service Dominant Logic. Paper presented at the 24th International Colloquium on Relationship Marketing (ICRM), Toulouse, France.

Panzone, L. A., Lemke, F., & Petersen, H. L. (2016). Biases in consumers’ assessment of environmental damage in food chains and how investments in reputation can help. Technological Forecasting and Social Change, 111, 327-337.

Metreveli, A., Lemke, F., & Wagner, B. (2016). Conceptualisation of Environmental Value in Supplier-Customer Relationships: Investigating the Perspectives of Third-party Logistics Providers. Paper presented at the 24th International Colloquium on Relationship Marketing (ICRM), Toulouse, France.

Toon, M., & Lemke, F. (2016). Hearing the Quite Voices – Digital Empowerment of Low Status Stakeholders in Complex Value Co-creation Construction Scenarios. Paper presented at the 24th International Colloquium on Relationship Marketing (ICRM), Toulouse, France.

Petersen, H. L., & Lemke, F. (2015). Mitigating reputational risks in supply chains. Supply Chain Management: An International Journal, 20(5), 495-510.

Toon, M., & Lemke, F. (2015). What is Multi-Agency Value Co-Creation Anyway? Paper presented at the 23rd International Colloquium on Relationship Marketing, Helsinki, Finland.

Metreveli, A., Wagner, B., & Lemke, F. (2014). Business-to-Business Supplier-Customer Relationship Value Creation. Paper presented at the 22nd International Colloquium on Relationship Marketing, Newcastle upon Tyne.

Lemke, F., & Luzio, J. P. P. (2014). Exploring Green Consumers’ Mind-set towards Green Product Design and Life Cycle Assessment: The Case of Sceptical Brazilian and Portuguese Green Consumers. Journal of Industrial Ecology, 18(5), 619-630.

Panzone, L., Petersen, H. L., & Lemke, F. (2014). The Role of Reputation in Consumer Assessment of Socially Irresponsible Behaviour in Food Chains: Lessons for Customer Management. Paper presented at the 22nd International Colloquium on Relationship Marketing, Newcastle upon Tyne.

Lemke, F., & Petersen, H. L. (2013a). Managing Customer Relationships in Modern Society: Understanding Sustainable Products and Sustainable Consumption. Paper presented at the 21st International Colloquium in Relationship Marketing, Rennes, France.

Lemke, F., & Petersen, H. L. (2013b). Teaching Reputational Risk Management in the Supply Chain. Supply Chain Management: An International Journal, 18(4), 413-428.

Luzio, J. P. P., & Lemke, F. (2013). Exploring Green Consumers’ Product Demands and Consumption Processes: The Case of Portuguese Green Consumers. European Business Review, 25(4), 281-300.

Petersen, H. L., & Lemke, F. (2013). Supply Chain Risks – How Supplier Behavior Impacts Corporate Reputation and What to do About it. Paper presented at the 24th Annual Meeting of the International Association for Business & Society (IABS); Conference Theme:  Social Innovations That Create a Better World, Portland, Oregon, USA.

Wilson, H., Macdonald, E., Lemke, F., & Clark, M. (2011). Service Quality, Usage Process Quality, and Value-in-use. Paper presented at the EMAC 40th Conference, Ljubljana, Slovenia.

Supply Chain Management & Resilience

Tran, P. N. T., Gorton, M., & Lemke, F. (2022). Buyers’ perspectives on improving performance and curtailing supplier opportunism in supplier development: A social exchange theory approach. Industrial Marketing Management, 106, 183-196.

Tran, P. N. T., Gorton, M., & Lemke, F. (2021). When supplier development initiatives fail: Identifying the causes of opportunism and unexpected outcomes. Journal of Business Research, 127, 277-289.

Tran, P., Lemke, F., & Gorton, M. (2020). Exploring the Dark Side of Supplier Development in the Agri-Food Industry. Paper presented at the POMS 31st Annual Conference – Sustainable Innovation and Responsible Analytics as a Force for Good, Minneapolis, USA.

Alfarsi, F., Lemke, F., & Yang, Y. (2020, 29-30 June). Supply chain resilience and firm performance: the balance between capabilities and vulnerabilities. Paper presented at the 27th EurOMA – Managing Operations for Impact, Warwick, UK.

Alfarsi, F., Lemke, F., & Yang, Y. (2019). The Importance of Supply Chain Resilience: An Empirical Investigation. Procedia Manufacturing, 39, 1525-1529.

Tran, P. N. T., Lemke, F., & Gorton, M. (2019). When supplier development initiatives fail: exploring the causes of opportunism and unexpected outcomes. Paper presented at the 26th EurOMA Conference, Helsinki, Finland.

Services, Digitalisation, Innovation & Hidden Needs

Shirazi, F., Hajli, N., Sims, J., & Lemke, F. (2022). The role of social factors in purchase journey in the social commerce era. Technological Forecasting and Social Change, 183, 121861.

Katsaridou, I., & Lemke, F. (2020, 9-12 July). Encouraging Customer Citizenship Behaviours: The Unexplored Potential of Employee Gratitude. Paper presented at the 11th SERVSIG 2020 – High Tech and High Touch: The Future of Human Services, Brisbane, Australia.

Osei-Frimpong, K., McLean, G., Wilson, A., & Lemke, F. (2020). Customer coproduction in healthcare service delivery: Examining the influencing effects of the social context. Journal of Business Research, 120, 82-93.

Katsaridou, I., & Lemke, F. (2019). Unveiling the whys and wherefores of customer helpful behaviours. Paper presented at the QUIS16 – Advancing Service Research and Practice, Karlstad Sweden.

Osei-Frimpong, K., Wilson, A., & Lemke, F. (2018). Patient co-creation activities in healthcare service delivery at the micro level: The influence of online access to healthcare information. Technological Forecasting and Social Change, 126(Supplement C), 14-27.

Osei-Frimpong, K., Wilson, A., Lemke, F., & McLean, G. (2018). Examining the service engagement process in value co-creation in healthcare service delivery: a multi-level perspective. Paper presented at the 47th Annual European Academy of Marketing (EMAC) conference, Glasgow, Scotland.

Osei-Frimpong, K., Wilson, A., & Lemke, F. (2016, 26th – 28th February). An Examination of the Influence of ICT on Patient Co-Creation in Healthcare Service Delivery at the Micro Level. Paper presented at the 2016 Winter Marketing Academic Conference, Las Vegas, NV, USA.

Fain, N., Wagner, B., & Lemke, F. (2014). Exploring Collaboration in New Product Development. Paper presented at the 19th Academic Design Management Conference, London, UK.

Goffin, K., Lemke, F., & Kohners, U. (2010). Identifying Hidden Needs: Creating Breakthrough Products. New York: Palgrave Macmillan.

© 2022 HORIZON22, Prof. Dr. Fred Lemke